Privacy Policy

The personal data we collect and process may include, but is not limited to:

1. Information you provide when filling out the registration form on our website, as well as any subsequent data submitted via the website or email (e.g., full name, date of birth, email address, phone number).
2. Correspondence between you and the company through the website, email, chat, or other communication channels.
3. A complete transaction history linked to your account, whether carried out via the website or other communication methods.
4. Login and connection details, including traffic data, GeoIP location, browser/device type, network and activity logs, and other relevant data stored in our system.
5. Documents and proof that we may request to verify your account, deposits, withdrawals, and conduct anti-fraud checks (either independently or as required by law), such as scanned copies of passports, payment receipts, bank statements, etc.
6. Participation in surveys or other customer feedback activities conducted periodically.

1. To effectively provide our services, we process your personal data for specific purposes:
2. Transaction Processing: Managing your bets and financial transactions, including credit card payments and online payment systems.
3. Service Provision: Supplying gaming services and other requested features on the website.
4. Customer Support: Assisting with account setup and management.
5. Verification: Performing identity checks and other necessary verification processes.
6. Marketing Communications: Sending promotional materials and advertisements from our business partners and affiliates, based on your explicit consent.
7. Legal Compliance: Complying with legal obligations, such as anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
8. Transaction Monitoring: Investigating transactions to detect fraud, delays, money laundering, or other unlawful activities.
9. Market Analysis: Analyzing market trends and customer needs to improve service delivery. Participation in surveys is optional, and you may opt-out at any time.
10. Research and Statistics: Conducting research and statistical analysis of aggregated data to enhance the user experience.

We may use your personal data, including your email address and phone number, to send marketing communications regarding our products, services, promotions, and those of our business partners and software providers. If you wish to stop receiving these messages, you can opt out by contacting our customer support team via email. Additionally, by accepting a prize in a contest, you consent to the use of your name and/or nickname for promotional purposes without any further compensation, unless prohibited by law.

We only collect personal data with your consent and knowledge. However, we may automatically collect certain information when you interact with our services. We may also obtain data from online vendors and service providers, including fraud prevention agencies. Additionally, third-party services may be used to process your online transactions and manage game content.

Rest assured that your personal data is securely processed in compliance with our Privacy Policy. We will only share your information with third parties as specified in this policy and ensure that third-party service providers adhere to strict safeguards for protecting your data.

Non-commercial Disclosure: We do not sell or rent your personal data. However, we may disclose it if required by law, a court order, or other legal processes.

Protective Disclosure: Your personal data may be shared with regulatory bodies or law enforcement agencies if necessary to protect the legitimate interests of the company, its customers, or third parties.

Circumstances for Disclosure: Personal data may be shared with third parties in the following situations:

• Legal Requirements: If disclosure is mandated by law.
• Payment Processing: To facilitate payment transactions with operators of payment systems in accordance with their privacy policies, such as Wirecard Bank AG.
• Regulatory Compliance: To comply with our legal and regulatory obligations to licensing and regulatory authorities in various jurisdictions.
• Fraud Prevention: If necessary to protect the company, its players, or third parties, to investigate fraud, or respond to governmental requests.
• Marketing Operations: With marketing service providers who need the data to perform their services.
• Explicit Consent: To any third party with your prior explicit consent.
• Third-Party Services: For processing data through third-party service providers supporting website operations, such as hosting, management, marketing, analytics, improvements, and email newsletters.
• Social Networking Features: Our website may contain features like share or like buttons, provided by third-party social media platforms, which are governed by their respective privacy policies.
• Corporate Changes: In the event of a merger, acquisition, or sale of all or part of our assets, personal data may be transferred as part of the transaction. We will notify our players via email before such a transfer to ensure transparency under our Privacy Policy.
• External Links: Please note that our website may include links to third-party websites, which are not operated by us. We are not responsible for the privacy practices or content of these external sites.

This approach ensures that all handling and transfer of personal data adhere to applicable data protection laws, maintaining transparency and security throughout the entire process.

Both you and the Casino have the right to terminate your account at any time, as outlined in our Terms and Conditions. Once your account is deleted, we are obligated to retain your personal data in accordance with legal requirements. This data is kept solely for the purpose of assisting competent authorities in investigations related to financial matters, tax compliance, fraud, money laundering, or other criminal activities.

Please be aware that, according to anti-money laundering regulations in the European Union's licensing jurisdictions, we are required to retain players' personal data for the duration of their account's activity and for at least five years after the player's last transaction or account closure. As a result, requests for data deletion will not be processed until this period has passed.

When your account is closed, your personal data will be securely retained as mandated by law, and it will only be accessed when required by competent authorities investigating financial, tax, fraud, money laundering, or other illegal activities.

We are dedicated to upholding the highest data protection standards throughout the collection and processing of your personal data to manage your account. We take all reasonable measures to ensure that your personal data is safeguarded and treated with the utmost respect for your privacy, in line with best practices and applicable regulations.

While visiting our website, certain data such as your browser type, IP address, and the referring website is automatically collected. This data collection is carried out in collaboration with our platform providers and partners, who may also supply us with demographic and interest data about our visitors.

We use cookies and similar tracking technologies to gather essential data that helps improve both your website experience and our customer service. The cookies we use include:

• Required Cookies: These are essential for basic site functionality, such as logging into personal accounts.
• Functional Cookies: These allow us to analyze how users interact with the website, including tracking preferences like session keys, language, and regional choices to enhance the user experience.
• Advertising Cookies: These cookies are used to evaluate the effectiveness of our content marketing. They are managed by our partners who monitor visitor activities and measure the performance of our advertising campaigns.

It’s important to note that while we do not share your personal information, such as your name or email address, with affiliates (except through advertising cookies), your data may be linked with other information held by other service providers, subject to their own privacy policies.

Moreover, several third-party services place cookies on our website to improve navigation, track user activities, assess website performance, and evaluate the effectiveness of our advertising campaigns.

Most web browsers accept cookies by default. You have the option to adjust your browser settings to block or delete cookies, but please note that doing so may limit your access to certain sections of our website. We generally recommend keeping cookies enabled to ensure full functionality of the site.