Terms and Conditions

2.1 Before you begin playing or using our services, you must register a player account on our Website.

2.2 You may create an account in the following ways:

• By clicking the Registration button and following the instructions displayed;
• By using other methods provided by our Casino from time to time.

2.3 Your account will be managed by our Casino, an affiliate, or another company with which you have entered into an agreement.

2.4 During registration, you must provide accurate personal information, including your name, surname, date of birth, and contact details such as your address, phone number, and email, and ensure that your information remains current.

2.5 The finance department may delay processing withdrawal requests for further verification.

2.6 By registering your account, you confirm that:

• You understand and accept the inherent risks of losing money when using the Website's services;
• You are at least 18 years old or of legal gambling age in your jurisdiction;
• Gambling is legal in your jurisdiction;
• You are legally able to enter into contracts;
• You are not prohibited from gambling;
• Your account has not been previously closed for reasons such as fraud, criminal activities, Terms and Conditions violations, or breach of the Responsible Gaming policy.

2.6.1 To prevent fraud and enhance security, our Casino requires identity verification and payment authentication:

• Account owners must complete the verification process before withdrawing funds. Verification can be done by uploading required documents on the website or contacting us via email;
• All documents must be submitted within 30 (thirty) calendar days from the withdrawal request. Failure to verify your account within this period will result in confiscation of winnings and permanent account closure;
• Account verification can take up to 72 hours, Monday to Friday, from the receipt of the necessary documents (09:00-18:00 GMT+3).

2.7 In certain cases, the Risk Department may request video verification via Skype:

• If the verification is not completed through Skype at an agreed time (with the option to reschedule up to 3 times in case of circumstances beyond the player's control), the Site Administration reserves the right to close the account. Refusal to participate in Skype verification will be considered a failed verification, resulting in forfeited winnings and permanent account closure without the possibility of reactivation.

2.8 When creating an account, the personal data provided must be accurate and kept up-to-date. You are only allowed to have one account per person. Accounts created on behalf of others, under the same family or household, using the same address (mail or IP), email, or device are considered duplicates and may be blocked without notice.

• If a duplicate account is found:
• All bonuses, free spins, and winnings related to that account will be voided;
• The company may confiscate deposits made through duplicate accounts. All accounts, including duplicates, may be used to withhold deposits.

2.9 Gambling laws vary across jurisdictions, so it is your responsibility to confirm whether online gambling is allowed in your country before registering. The following countries restrict online gambling, and therefore, you are prohibited from creating an account: Turkey, Russian Federation, Belarus, UK, USA, Netherlands, Ukraine (including occupied territories), Slovakia, Belgium, Lithuania, Curacao, Aruba, Sint Maarten, Singapore, Afghanistan, Iran, Iraq, Israel, Moldova, Romania, France, Bulgaria, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, India, Indonesia, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Palestine, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela. The Casino reserves the right to suspend accounts created by residents of these countries and cancel associated deposits or bets.

2.10 Certain game providers impose geographic restrictions, preventing access to their games in specific countries. You should review the terms of the relevant game providers to understand these restrictions.

2.11 For example, NetEnt prohibits its casino games from being provided in jurisdictions without proper licenses, including Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Sweden, Switzerland, United Kingdom, and the United States.

2.12 Additionally, NetEnt casino games are not available in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States, Yemen, Zimbabwe.

2.13 Additional restrictions on NetEnt games in specific territories:

• "Planet of the Apes" is restricted in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, and Ukraine.
• "Vikings" is restricted in various countries, including Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, and the USA.
• "Narcos" is restricted in Indonesia and South Korea.
• "Street Fighter" is restricted in numerous regions, including Anguilla, Argentina, Brazil, Canada, China, Colombia, Cuba, and the United States.
• "Fashion TV" is restricted in Cuba, Jordan, Saudi Arabia, and Turkey.
• "Universal Monsters" can only be accessed in select countries, including Andorra, Austria, Cyprus, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Netherlands, Poland, Russia, Serbia, Slovakia, Slovenia, Turkey, and Ukraine.

3.1 The Casino reserves the right to, at its sole discretion, take the following actions at any time:

• Reject a user's request to create an account;
• Block an existing account without prior notice;
• Refuse deposits without providing an explanation;
• Request additional documentation to verify the identity of an account holder at any time. The Casino has the right to suspend the account until the necessary documents are submitted;
• Suspend or block access to the Casino’s services and confiscate funds if the same payment details are linked to multiple accounts;
• Manage user funds in accordance with accepted financial management standards;
• Block an account, confiscate funds, or reject claims if the account holder is found to have directly or indirectly violated the Casino’s corporate policies published on the Website or is suspected of engaging in illegal activities;
• Suspend or block access to certain games, promotions, prize draws, or other services if there is a legitimate reason to believe that an account has been or will be used for fraudulent or illegal activities;
• Suspend or block access to services and confiscate funds if the user is suspected of cheating or attempting to harm the client base or software in any way;
• Suspend or block access to the Website if the user is suspected of using artificial intelligence to play or attempting to collude with other players. By registering, the user agrees to participate in fair play, without any unfair advantage over other players;
• Timely suspend or block the account, forfeit, or confiscate available funds if the account holder is found to be cheating or if the administration believes the account holder has used systems, such as machines, robots, computers, software, or any automated systems, designed to defeat or manipulate the Client Application or Software.

3.2 The Casino guarantees:

• Safe and proper management of user funds;
• Collection, storage, and management of personal data in compliance with Information Privacy Laws;
• The storage of user funds in a separate bank account.

3.3 The Casino is not a financial institution and does not charge interest on user accounts.

3.4 Users are prohibited from creating multiple accounts. Only one account per person is allowed. If this rule is violated, the Casino may block or delete duplicate accounts, confiscate or redirect all funds to the primary account, and cancel any bonuses linked to duplicate accounts.

3.5 It is prohibited to disclose account details to third parties, sell or transfer account access, or purchase access to another account.

3.6 Transferring funds between accounts is strictly forbidden.

4.1 An account is deemed inactive if there have been no transactions for 12 consecutive months.

4.2 The Casino reserves the right to suspend or delete accounts under the following circumstances:

• If an account remains inactive for 12 consecutive months, the account will be considered inactive. If attempts to contact the account holder fail, the Casino may delete the account;
• If the Casino attempts to contact the account holder of an inactive account and receives no response or payment instructions.

4.3 If your account is blocked or deleted but still has a positive balance, you must contact the Casino via email and, if necessary, provide additional information to facilitate the withdrawal of remaining funds.

4.4 The Casino may charge a monthly maintenance fee of 5 EUR (or its equivalent in another currency) for accounts deemed inactive.

4.5 Any balance remaining on an inactive account, received as cashback, will be immediately forfeited.

5.1 In accordance with applicable laws, regulations, and the General Terms and Conditions, and without affecting the rights of the Casino, the Casino may suspend an account while investigating a chargeback request.

5.2 Upon receiving a chargeback request, the Casino will notify the account holder via the registered email address. This notification serves to confirm the account holder’s identity and clarify the payment method used for deposits or withdrawals. If the account holder fails to confirm their identity and payment method after the notification, the Casino will send two additional notifications to the registered email. A processing fee of 50 EUR will be deducted from the refund amount for each notification sent.

5.3 If an account is blocked during the chargeback process and the user:

• Has not logged into their account for six consecutive months,
• Has not confirmed their identity, payment method, or provided details for returning unused funds,
• The Casino reserves the right to debit the remaining funds from the inactive account in its favor.

6.1 Users are fully responsible for all activities carried out through their accounts, including participation in games. The Website and Games are provided "as is," with no warranties, whether express or implied.

6.2 The Company, along with its directors, employees, partners, and service providers, makes no warranties regarding:

• The software or Website meeting your needs or being suitable for any specific purpose;
• The software and Website being free of errors;
• Uninterrupted or flawless access to the Website and Games;

The Company shall not be liable for any losses, costs, expenses, or damages, whether direct, indirect, special, consequential, incidental, or otherwise, arising from your use of the Website or participation in the Games.

7.1 The Company reserves the right to modify or amend the Terms and any services provided through the Website at any time. You acknowledge and agree that any updates or additions published on the Website will become effective immediately. It is the responsibility of each user to stay informed of the current Terms.

7.2 Continued use of the Website’s services after any changes constitutes your acceptance of the updated Terms and Conditions. If you do not agree with any changes, you must cease all further use of the Website.